When you visit or shop at Sattvo, we may collect the following types of information to provide you with the best possible experience:
- Personal Information — your name, email address, phone number, and shipping/billing address when you place an order or register an account.
- Payment Information — we collect payment details solely to process transactions. Card data is handled by secure payment gateways and is never stored on our servers.
- Usage Data — pages visited, time spent, browser type, device information, and IP address to improve our website performance.
- Order History — details of products you’ve purchased including clothing, instruments, and jewellery items.
- Communication Data — any messages, emails, or queries you send us through our contact form or WhatsApp.
We only collect information that is necessary to serve you well. We do not collect sensitive information such as government IDs unless legally required.
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How We Use Your Information
The information we collect is used strictly to improve your experience and operate our business effectively. Specifically, we use your data to:
- Process and fulfil your orders, including shipping and delivery notifications.
- Send order confirmations, invoices, and important account updates via email or SMS.
- Respond to your customer service queries promptly and accurately.
- Personalise your shopping experience — showing relevant products like Mridanga, Sarees, or Jewellery based on your interests.
- Send promotional offers and newsletters — only if you have opted in to receive them.
- Detect and prevent fraud, errors, or unauthorised activity on our platform.
- Improve our website, product listings, and overall customer experience.
We deeply respect your privacy. We do not sell, rent, or trade your personal information to any third parties for their marketing purposes. Your data may be shared only in the following limited circumstances:
- Delivery Partners — your name, address, and phone number are shared with our logistics and courier partners to fulfil your order.
- Payment Processors — your payment details are passed to our secure payment gateway providers (such as Razorpay or PayU) solely to complete transactions.
- Legal Requirements — we may disclose information when required by law, court order, or government regulation.
- Business Operations — trusted service providers (e.g., email platforms, analytics tools) may access data under strict confidentiality agreements.
All third parties we work with are bound by confidentiality agreements and are prohibited from using your data for any purpose other than the services they provide to Sattvo.
Sattvo uses cookies and similar tracking technologies to enhance your browsing experience on our website. Cookies are small text files stored on your device.
- Essential Cookies — required for the website to function correctly, such as keeping items in your cart.
- Analytics Cookies — help us understand how visitors interact with our site (e.g., Google Analytics).
- Preference Cookies — remember your settings such as language or region.
- Marketing Cookies — used to deliver relevant advertisements based on your browsing behaviour (only if consented).
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
Protecting your data is our priority. We implement industry-standard security measures to safeguard your personal information from unauthorised access, disclosure, alteration, or destruction.
- All data transmitted between your browser and our server is encrypted using SSL (Secure Socket Layer) technology.
- Payment transactions are processed through PCI-DSS compliant payment gateways.
- Access to your personal data is restricted to authorised personnel only.
- We regularly review and update our security practices to stay ahead of potential threats.
While we take every possible precaution, no method of internet transmission is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.
You have full control over your personal data. As a Sattvo customer, you have the right to:
- Access — request a copy of the personal information we hold about you.
- Correction — ask us to correct any inaccurate or incomplete information.
- Deletion — request that we delete your personal data, subject to legal obligations.
- Opt-Out — unsubscribe from marketing emails at any time by clicking “Unsubscribe” in any email.
- Data Portability — request your data in a structured, readable format.
- Withdraw Consent — withdraw consent for data processing at any point, without affecting past processing.
To exercise any of these rights, please contact us at support@sattvostore.com and we will respond within 7 business days.
Our website may contain links to third-party websites such as social media platforms, payment gateways, or partner blogs. These websites operate independently and have their own privacy policies.
Sattvo is not responsible for the content or privacy practices of any third-party sites. We encourage you to review the privacy policy of every website you visit.
Sattvo’s services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us immediately and we will take steps to delete such information.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will:
- Update the “Last Updated” date at the top of this page.
- Notify registered customers via email if the changes materially affect how we use your data.
- Display a notice on our website for a reasonable period after major updates.
We encourage you to review this policy periodically to stay informed about how we protect your information.
If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your data, please don’t hesitate to get in touch with us: