We accept returns within 7 days of the delivery date. To be eligible for a return, your item must meet the following conditions:
Eligible for Return
- Item is unused and unworn
- Original tags still attached
- Original packaging intact
- Defective or damaged on arrival
- Wrong item received
- Size/colour mismatch from order
Not Eligible
- Item used or washed
- Tags removed or missing
- Beyond 7-day window
- Customised or altered items
- Sale or discounted items
- Intimate or personal items
Please inspect your order upon delivery. If you notice any issue, do not use the item and contact us immediately at support@sattvostore.com with photos.
Certain product categories are non-returnable due to hygiene, customisation, or the nature of the product. These include:
- Jewellery — due to hygiene and personalisation concerns, jewellery items cannot be returned unless they arrive defective or damaged.
- Customised Clothing — any garment altered, embroidered, or stitched to your specifications (e.g., custom-size Gopi Dress or Kurta) cannot be returned.
- Musical Instrument Accessories — drumheads, strings, reeds, and similar consumable accessories are non-returnable once opened.
- Sale Items — products purchased during a sale, flash deal, or with a discount coupon are final sale and non-refundable.
- Gift Cards — Sattvo gift cards are non-refundable and non-exchangeable for cash.
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How to Initiate a Return
Returning an item is simple. Follow these steps to get started:
1
Contact Us Within 7 Days
Email us at support@sattvostore.com or WhatsApp us with your order number and reason for return. Attach photos if the item is damaged or incorrect.
2
Receive Return Approval
Our team will review your request within 24–48 business hours and send you a Return Approval confirmation along with further instructions.
3
Pack & Ship the Item
Pack the item securely in its original packaging with all tags intact. We will arrange a free pickup for eligible returns, or provide a return shipping address.
4
Inspection & Refund
Once we receive and inspect the item, we will process your refund or exchange within 5–7 business days. You will be notified at every step.
Once your return is received and approved, refunds are processed as follows:
1–2
Days to inspect returned item
2–3
Days to initiate refund
5–7
Business days to reflect in your account
- Online Payment (UPI / Card / Net Banking) — refund credited back to the original payment method within 5–7 business days.
- Cash on Delivery Orders — refund issued via bank transfer (NEFT/IMPS). Please share your bank details with our support team.
- Sattvo Store Credit — if you prefer, we can issue store credit which will be available immediately upon approval.
Refund timelines may vary depending on your bank or payment provider. Sattvo has no control over delays caused by third-party payment processors.
We offer exchanges for eligible items in case of size mismatch, colour difference, or product defect. Exchanges are subject to product availability.
- Exchange request must be raised within 7 days of delivery.
- The item to be exchanged must be in original, unused condition with all tags attached.
- We offer one free exchange per order for size or colour issues.
- If the desired product is out of stock, a full refund will be issued instead.
- Exchanges for musical instruments (Mridanga, Kartal, Harmonium, etc.) are handled case-by-case and require prior approval from our team.
If you receive a damaged, defective, or incorrect item, we sincerely apologise and will resolve it immediately at no cost to you.
- Contact us within 48 hours of delivery with clear photos of the item and packaging.
- We will arrange a free reverse pickup and send a replacement or issue a full refund — your choice.
- No return shipping charges will apply for damaged or wrong items.
- For high-value items like Harmoniums or silk garments, a video unboxing may be requested as proof.
We strongly recommend recording a short unboxing video when you receive your Sattvo order — especially for fragile instruments. This helps us resolve any disputes quickly and efficiently.
You may cancel your order under the following conditions:
- Before Shipment — orders can be cancelled anytime before they are shipped. A full refund will be issued within 3–5 business days.
- After Shipment — once the order has been dispatched, cancellation is not possible. You may initiate a return once you receive the item.
- Custom / Made-to-Order — orders for customised garments or special instruments cannot be cancelled once production has begun.
To cancel an order, contact us immediately at support@sattvostore.com with your order ID.
Our support team is always here to help you with returns, refunds, or any order-related concerns. Don’t hesitate to reach out: